User Researcher

London, England, United Kingdom · Design

Description

At carwow, we’re aiming to create the best car-buying experience in the world. Buying a car is normally the 2nd biggest financial decision people face (after buying a house), and it’s a complex one. There are many issues people face throughout the process, and we aim to fix them.

We’re a driven, energetic startup with a team of 200+ based in London, Munich and Madrid. We are backed by some of Europe’s leading VCs and have raised over £48m in funding since we launched, so we’re growing fast. We’re constantly asking ourselves how we can make carwow better, so if you’re curious, motivated, and want to help us change the future of car buying, get in touch. It’s the chance to be at the start of something huge.

The role

carwow are looking for a talented User Researcher to help source and analyse data about our customers and potential customers as well as providing insight into user behaviour and psychology. You’ll be joining our Design team and reporting directly to our Head of Design. Day-to-day you’ll be working alongside Product Designers and Managers leading and analysing User Research. From conducting User Testing in our very own in-house lab, to reviewing brand and NPS trackers – learning about how to voice the problems of the user.

The ideal candidate

You ideally have 2+ years experience working for an e-commerce or online marketplace company. You should be able to show at least 3 case studies that demonstrate a measured approach to User Research, displaying appropriate research methods. They should demonstrate why a particular method has been used and you should be able to articulate insight on user behaviour to inform potential user issues and recommend how we might develop and build the right features for the user.

What you’ll be doing

Requirements

Benefits

At carwow, we believe diversity of experience (whether that be personal or professional), contributes to a broader perspective and will lead to a more innovative company. We’re working hard to increase the diversity of our team and be more inclusive, so if you’re not sure you fit all of the requirements, why not get in touch? Above all, we’re looking for people with drive who share our company values (you can view them here).

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